Privacy Policy

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Last Updated: October 2025

Faithful Comforters Health Care (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal, medical, and confidential information. This Privacy Policy outlines how we collect, use, store, and safeguard information obtained through our website, communication channels, and healthcare services.

By accessing our website, submitting forms, or receiving our services, you agree to this Privacy Policy.

1. Who We Are

Faithful Comforters Health Care is a licensed Residential Service Agency (RSA), providing compassionate home health care and nursing services for adults and children, including skilled nursing, personal care, companionship, and pediatric care.

2. Information We Collect

We may collect personal, medical, and technical information through our website, intake forms, and service delivery. This includes:

a. Personal Information

Full name, date of birth, gender
Home address and contact information (email, phone number)
Emergency contact information
Insurance provider details

b. Medical and Health Information

Medical history and diagnosis
Medication lists and treatment plans
Physician orders and care plans
Health records shared for coordination of care

c. Financial Information

Billing address and payment details
Insurance claims and reimbursement data

d. Technical Information

IP address, browser type, and device information
Cookies or analytics data when visiting our website

3. How We Use Your Information

We use collected information for legitimate healthcare, administrative, and operational purposes, including:

Delivering and managing healthcare services
Scheduling and confirming visits
Communicating with clients, families, and providers
Managing billing and insurance claims
Improving quality of care and client experience
Complying with legal, regulatory, and licensing obligations

We do not sell or rent your personal data under any circumstances.

4. HIPAA Compliance

Faithful Comforters Health Care fully complies with the Health Insurance Portability and Accountability Act (HIPAA).
All Protected Health Information (PHI) is handled according to HIPAA’s Privacy Rule, Security Rule, and Breach Notification Rule.

Your PHI will only be used or disclosed for:

Treatment: Coordinating with healthcare professionals or specialists.
Payment: Billing your insurance provider or processing claims.
Healthcare Operations: Internal reviews, audits, and training.

We will not share your information for marketing or any unrelated purposes without your written consent.

5. Information Sharing and Disclosure

Your information may be shared only when necessary, and with:

Licensed medical professionals involved in your care
Insurance companies and billing processors
State and federal regulatory authorities (if required by law)
Emergency medical responders (in critical situations)
Authorized family members or legal guardians (with consent)

All third parties are bound by confidentiality agreements or legal obligations to protect your data.

6. Data Storage and Security

We maintain strict administrative, physical, and technical safeguards to protect your data, including:

Secure electronic health record systems (EHR)
Encrypted communications and databases
Access control using role-based permissions
Regular system audits and vulnerability testing
Employee confidentiality training

Data is retained only as long as required by law or for legitimate healthcare operations.

7. Cookies and Website Data

Our website uses cookies and analytics tools to improve user experience and monitor website performance.
Cookies do not collect personal health data. You may choose to disable cookies through your browser settings.

8. Your Rights Under HIPAA

You have the following rights regarding your personal and medical data:

Access: You may request a copy of your medical records.
Correction: You can request corrections to inaccurate information.
Restriction: You can ask us to limit certain uses or disclosures.
Confidential Communications: You may request contact through alternate channels.
Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health & Human Services (HHS).

To exercise these rights, contact our Privacy Officer (see Section 11).

9. Children’s Privacy

Faithful Comforters Health Care provides pediatric services under strict parental or guardian consent.
We do not knowingly collect or disclose data from minors without verified legal authorization from a parent or guardian.

10. Data Retention

We retain client and medical records in accordance with state and federal laws — typically for six (6) years after the last date of service unless a longer period is required.
After that, data is securely destroyed or anonymized.

11. How to Contact Our Privacy Officer

If you have questions, requests, or complaints regarding this Privacy Policy or your information, please contact:

📍 Faithful Comforters Health Care
Attn: Privacy Officer
10103 Dappah Ct, Upper Marlboro, Maryland 20772
📞 +1 (240) 633-9352
📧 privacy@faithfulcomfortershealthcare.com

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.
Updates will be posted on this page with a revised “Last Updated” date.

We encourage you to review this page regularly to stay informed about how we protect your information.

13. Consent

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the use of your information as described.

Faithful Comforters Health Care

“Your privacy is our promise. Your comfort is our mission.”